Sunday, 30 June 2013

The Newcomers Guide To Twitter Part 8: Making Twitter Work For You #New2Twitter

The Newcomers Guide To Twitter is a ten-part series of introductory lessons, tips and suggestions for people using Twitter for the first time. Please share these articles with your friends, family, colleagues and anyone you know who is struggling to “get Twitter”.

So, you’ve studied the basics, chosen the perfect username, setup your profile at Twitter.com, started following some cool people, picked up some followers yourself, wrote some really great tweets and figured out Twitter etiquette. So far, so good. Now, you need to make Twitter part of your life… without making your life part of Twitter.

How? It’s all about balance. In this article we’ll look at 8 tips for improving your Twitter productivity.

1. Keep Twitter Close…

For optimum results access to Twitter should always be two clicks away from wherever you are. Whether that’s your desktop, smartphone or iPad, keep Twitter close by. You never know when you might need it (and vice versa).

2. … But Not Too Close

You don’t have to tweet every little thing, every minute, of every day. Less is more. People tend to do their best thinking and come up with the greatest ideas when they’re doing something else. Go out for a run, see a movie or read a book. Just don’t tweet about it while you’re doing it.

3. You Don’t Have To Follow Everybody On Twitter

Indeed, relatively, you need to follow hardly anybody. We’ve made this point several times throughout this guide but it needs repeating: Twitter doesn’t work if you follow too many people. So, just follow the right people. And right, as always, means right for you. Lots of the newspapers, feeds, commentators and pundits share variations of the exact same content – usually the only difference is the editorial, which is a very personal preference and that’s where you should align yourself.

4. You Don’t Need To Follow Anybody Back

Again, we’re repeating ourselves here, but this is critical. Following somebody back simply because they’ve followed you on Twitter might seem like the polite thing to do, but it’s crazy behaviour. Follow who you find interesting. Unfollow (or ignore) who you don’t. It’s really that easy. And if people complain, you’ve made the right choice.

5. You Don’t Need Dozens Of Lists To Make Twitter “Work”

If your Twitter network so big that you have had to create lots and lots of lists and columns to be able to keep track of everybody, then something has gone wrong. This isn’t balance – it’s madness. Lists are great, but you shouldn’t need more than a couple. Max. And if dipping into your home stream terrifies you, you’re doing it wrong.

6. You Don’t Have To Read Every Tweet

To be honest, you’d be mad to try. Not only is it impossible, it’s often redundant (for the reasons above) and essentially pointless. Don’t worry about it. Read what you can, when you can. You can always go straight to another user’s profile to catch-up.

7. You Don’t Have To Tweet

It’s OK to lurk. About 50 percent of Twitter users do little else. Don’t feel like you have to tweet all the time. Don’t feel like you have to tweet at all.

8. Use HootSuite (And Schedule Tweets)

If you’re using Twitter to promote any kind of business or service scheduling tweets ahead is a really good idea. HootSuite makes this really easy. Indeed, HootSuite makes Twitter a lot easier, and the basic version is free. Try it. That said, there is no perfect Twitter software client, and there likely never will be. The best Twitter client is the one that works for you. Try as many as you can, and make your choice.

9. Don’t Automate Anything

While scheduling tweets is encouraged, don’t set up any kind of automated tweets (or responses to tweets) using third party Twitter software. This sucks 100 percent of the time, and the vast majority of Twitter users – certainly folks who matter and whose opinion you will care about it – hate this. In particular please do not setup automated direct messages that “welcome” people who follow you on Twitter – it’s one of the fastest ways to get them to unfollow you on Twitter – and also avoid ticking boxes on any social network that wants you to share your updates automatically on Twitter. That benefits them, not you. This includes FourSquare, Instagram, social games, and so on. It’s absolutely fine to share content from these platforms on Twitter, but do it manually, yourself – not by proxy.

10. Master Twitter Search

It will save you a lot of time. Memorise the operators.

Being able to pull up Twitter Search and blast off a complex query when and wherever you feel like (and need) it, and getting results in real-time – that will keep updating, again in real-time – is both a privilege and, for marketers and brands in particular, a real asset. Indeed, you could do nothing but use Twitter Search and still generate huge value from the network. Make the most of this gift.

This post is part of The Newcomers Guide To Twitter, a ten-part series of introductory lessons, tips and suggestions for people using Twitter for the first time or thinking about signing up for a profile. Click here to see the other posts in this series (and if you’re just getting started, here’s part one), and please hit the comments to share your own Twitter tips.


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How We Shop In 2013 [INFOGRAPHIC]

E-commerce has exploded, with 98% of retail brands present on Twitter and 81% of shoppers directly influenced by posts from friends on social media platforms.

In addition, ExactTarget posits that a retailer using big data to its full could increase operating margin by more than 60%.

No wonder U.S. online retail sales are expected to hit $370 billion by 2017.

To get a detailed play-by-play on social media and its impact on e-commerce growth, check out the following infographic, “How We Shop in 2013: The Growth of Ecommerce Marketing.”

(Infographic via NationalPositions, image via Shutterstock)


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Vine Shares On Twitter Plummet After Instagram Video Launch [CHART]

Last week I took a look at Instagram’s new short video feature, and waxed (somewhat) lyrical about why, in my opinion, it was no threat to Twitter’s Vine, which had rapidly expanded to 13 million users and long-eclipsed Instagram amongst shares on the Twitter network.

Turned out I might have been slightly off, at least in the near term. Since Instagram video’s June 20 launch, shares of Vine videos on Twitter have pretty much collapsed.

Check the chart below, which users data courtesy of those fine folks at Topsy. I’ve marked June 20 with a big red line.

Now, here’s the thing. While it’s certainly true that Vine shares on Twitter are down, and were already on the slide a touch before June 20, Instagram shares on Twitter have not really gone up. They’re essentially flat, which means that (a) Instagram users may be sharing videos, but they’re doing this instead of images – it’s not a net gain for Instagram, overall, and (b) accordingly, Vine’s fall may not be a direct correlation. Moreover, it’s very early days.

Still, it does seem to be a bit of a coincidence, doesn’t it? Vine best get those promised exciting new features out, and soon.

(Hat tip: Marketing Land.)


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Expion Launches Social Advocator, A Tool To Create Brand Advocates Out Of Employees

Who better than a brand’s employees to spread the company’s message?

Social media software company Expion has just launched Social Advocator, a browser plug-in tool that empowers a company’s employees to interact with and amplify the company’s brand voice.

The Social Advocator plug-in enables employees of any company to easily personalize and repurpose their company’s social media content across their own Facebook and Twitter accounts. It’s like a built-in team of influencers – sans the extra payroll.

Here’s an example of an employee sharing a company Facebook post on his or her own Facebook profile:

Launched in beta phase earlier this year, Social Advocator has been tested by several customers, feedback from whom Expion has incorporated into its launch version.

Social Advocator can currently distribute content on Twitter and Facebook, and soon Google+ and LinkedIn.

Employers can also track post effectiveness through built-in measurements, including top contributors and influencers, content type, post reach impressions, friend actions and conversions by user and post.

Would you be interested in a product like Social Advocator in your own workplace?

(Images via Expion)


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Is Twitter Co-Founder’s Mysterious Jelly Startup Just Another Q&A Site?

What is Jelly?

That’s the question that tech world has been mulling over since March of this year, when Twitter co-founder Biz Stone announced that he was close to launching a new startup, called Jelly, which was being pitched a “native mobile” app.

Since then, we’ve seen the launch of a Jelly blog (on April 1 – we’re assuming this isn’t all a big joke), news on Jelly staff and investors (which includes former Twitter cohorts Jack Dorsey, Evan Williams, Kevin Thau and Jason Goldman) and even a Jelly logo.

Still, the question remains: what is Jelly, and what exactly will it do?

Well, The Verge has done some digging, and it looks like Jelly might be a Q&A site. Yep, another one. Here’s the skinny: back in 2010, Twitter acquired a Q&A startup called Fluther. Fluther (which rhymes with “brother” and “mother”) is a word used to describe a group of jellyfish. Fluther’s site, which runs under the tagline “tap the collective”, and features a character called Dr. Jelly, uses a proprietary algorithm to push personalised questions to users based on their expertise and experience. Users can follow “fluthers” of other users to tailor their feed.

When Twitter acquired Fluther they picked up founder Bin Finkel, who switched to working at Twitter, and in April joined Jelly as CTO. The same Jelly, of course, which uses a jellyfish as a logo. And is called Jelly. And then there’s this, from Biz’s original post about the new venture:

Jelly is a new company and product named after the jellyfish. We are inspired by this particular animal because neurologically, its brain is more “we” than “me.”

More “we” than “me”. More about the collective than the individual. Collective wisdom. Crowd-sourced knowledge.

Q&A.

Film at eleven.


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Twitter CEO Dick Costolo Wants To Build A “DVR Mode” For Twitter

At a moderated panel yesterday morning at the Center for Technology Innovation at Brookings, Twitter CEO Dick Costolo hinted at several key feature updates for the platform.

Most buzzed about was what he referred to as a “DVR mode” for Twitter, a way to filter the signal from the noise especially during live events.

Since there are currently more than 200 million active users every month on Twitter, the firehose of tweets makes consumption a challenge.

The days of the infamous Twitter “fail whale” are mostly past, but just because the site isn’t constantly crashing doesn’t mean it’s always a smooth and stable user experience.

Costolo said,

“That ability to track and monitor the moments within an event, either as they happen or to catch up with them, is something we want to enhance. We want to make that experience even better, curating the moments within the event, the media from it, and making it that much easier to navigate.”

Imagine if you could see a recap of all the Twitter activity during the Oscars, or the Super Bowl, or the Olympics, after the fact.

But it’s a difficult balance to maintain between being the world’s town square, and just a mammoth aggregator of real-time content.

As Costolo explained at the Brookings event, Twitter is experimenting with a new live events tool that would preserve what he positively called the “roar of the crowd,” while highlighting the key moments to help people weed through that noise.

The “DVR mode” part of that live events tool would be something like a trackable display of graphic spikes as conversation ebbs and flows, a tool for Twitterers to use post-real-time.

It’s still in the testing phase but fits in with Twitter’s broader goal to become the default “second screen” TV application.

For more background on the hand-in-hand relationship of Twitter and TV, follow our social TV coverage here.

(Image via Shutterstock)


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Saturday, 29 June 2013

Just How Much Money Do The Creators Of Viral Videos Make? [INFOGRAPHIC]

Viral YouTube videos are no longer one-time flukes.

Now an entire industry surrounds YouTube stars – JennaMarbles, the third most popular channel on YouTube, earned almost $350,000 in one year from ad revenue – and Twitter plays a critical role in that by facilitating the spread of viral content.

Masters in Marketing Degrees created a graphic titled “The Economics of Going Viral” to examine the financial implications of viral video content.

(Infographic via Masters in Marketing Degrees, image via Shutterstock)


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Twitter Comedian Jenny Johnson Nabs Book Deal

The Hollywood Reporter broke the news that yet another Twitter star has crossed over into the traditional publishing realm, as comedian Jenny Johnson inked a book deal with It Books.

Johnson will be penning a collection of essays, on everything from her Texas childhood to marriage and family. Its expected release is winter 2015. No title has been announced.

Johnson is best known for her 2009 Twitter feud with rapper Chris Brown and her sardonic wit.

A few examples of recent tweets that epitomize Johnson’s Twitter style – and substantiate her massive following of 410,000+:

(Image via Shutterstock)


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Customers Acquired Via Twitter Worth 23% Less Than Average [STUDY]

New research from lifecycle marketing company Custora suggests that the market has a long way to go before more traditional advertising tactics can be abandoned in favor of social media marketing.

According to Custora, customers acquired via Twitter are worth 23% less relative to average, and Facebook brings in just barely average clients. How do those numbers compare to pay-per-click and organic search?

This is where it’s got to hurt for social networks and their loudest champions: PPC advertising brings in customers worth 46% more than average, and organic search brings in people worth a huge 54% more than the average customer.

Even e-mail marketing beats social media, with 12% more valuable customers.

That means that smart digital marketers absolutely cannot focus all of their resources on social.

Custora’s results are based on two years of data from 72 million American customers shopping at 86 U.S. retailers spanning 14 industries.

Basically, social networks have a long way to go to be nearly as lucrative as search engines are.

And with U.S. e-commerce sales now topping $200 billion annually, it’s crucial to be aware of where your customers are coming from, and how valuable each of those channels makes them.

Access the full Custora report here.

(Image via Shutterstock)


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